Data Privacy

Batti Jalao, a leading healthcare performance marketing agency in India, prioritises the privacy and security of personal data. We adhere to the Digital Personal Data Protection Act 2023 (India) and other relevant regulations to ensure responsible data handling practices.

Information We Collect

Website Visitors: We gather data on your website interactions, including IP address, browser type, pages visited and referring website. This information helps us analyze website traffic, improve user experience and personalize content.
Clients: To deliver optimal services, we collect information like your name, contact details, business information, marketing campaign data and website analytics data (with your consent). This data enables us to communicate effectively, tailor our services and track campaign performance.
Employees: We collect necessary information for employment purposes, such as your name, contact information, qualifications and employment history. This data is used for recruitment, payroll and human resources management.
Meta (Facebook/Instagram) Data Collection & Usage (BattiFlow Integration): When you integrate your Facebook or Instagram accounts with our platform, BattiFlow, we collect necessary information (such as your profile name, page interactions and messaging data) via the Meta Graph API solely to provide our social listening and SOP automation services. This data is kept strictly confidential, is never sold to third parties and is only processed to facilitate the features within your BattiFlow user dashboard.

How We Utilize Your Data

Service Delivery and Enhancement: We use your data to provide and improve our marketing services, communicate with you about your campaigns and measure campaign performance. This includes analyzing campaign data, website traffic and user behavior to optimize strategies and maximize results.
Personalized Experiences: We may use your data to personalize your experience on our website and in marketing communications. This includes tailoring content, recommending relevant services and providing customized support.
Legal Compliance: We may use your data to comply with applicable laws and regulations, including responding to legal requests and preventing fraud.

Data Security Measures

We implement robust security measures to protect your data from unauthorized access, use or disclosure. These measures include:

Regular Security Assessments: We conduct regular security assessments and vulnerability scans to identify and address potential risks.
Employee Training: We provide comprehensive data security training to our employees to ensure they understand and adhere to our privacy practices.

Your Data Privacy Rights

You have the following rights concerning your personal data:

Right to Access: You can request access to your personal data that we hold.
Right to Rectification: You can request correction of any inaccurate or incomplete personal data.
Right to Erasure: You can request deletion of your personal data, subject to certain exceptions.
Right to Object: You can object to the processing of your personal data in certain circumstances.

Data Deletion Instructions (Facebook & Meta Integration)

According to the Facebook Platform rules, we provide clear, accessible instructions for user data deletion regarding our integrated tool, BattiFlow. If you want to delete your platform activities and data associated with BattiFlow, you can request data deletion at any time by following these steps:

Option 1: Remove access via Facebook Settings
1. Go to your Facebook Account’s Settings & Privacy.
2. Click on Settings, then look for Apps and Websites in the left-hand sidebar menu.
3. Find BattiFlow in the active apps list, click Remove and confirm the deletion.
Option 2: Request Complete Server Deletion You can request that we completely wipe all of your pulled social data from our servers. Please email us at info@battijalao.co with the subject line ‘Data Deletion Request,’ and our team will execute a permanent hard deletion of your linked social data within 48 hours.

Compliance with Industry Standards

We comply with industry best practices and relevant guidelines for digital marketing agencies in India. This includes adhering to the guidelines set by the Internet and Mobile Association of India (IAMAI) and other relevant industry bodies.

If you have any questions or concerns about our data privacy practices, please contact our Data Protection Officer at info@battijalao.co.

Updates to this Policy

We may update this data privacy policy from time to time. Any changes will be posted on our website.